It has been correctly cleared down and ready to use with any new or existing iTunes account, there is an embedded 2nd sim and imei in this model of iPhone to run a 2nd mobile number. As part of the refurbishing process a new battery has been fitted to this device, a message to inform the user of the presence of the new battery will periodically appear over the first week of use and then clear and not appear again. Automated 40 point tested, test report supplied, battery health on all these handsets reads 100% on all handsets. Note: iPhone XS uses a nano sized sim card. Upon receipt of your item we will provide a Free Of Charge repair including any mechanical parts, if in the unlikely event the unit is beyond economical repair we will provide a like for like replacement.